The clinic demonstrates a consistent level of expertise in complex procedures like eyelid surgery and fat grafting, with many patients expressing satisfaction with their results. However, widespread reports of uncommunicative, blunt, or brisk staff and surgeons, along with high costs and some dissatisfaction with consultations, detract from the overall patient experience. Safety and technical skill are evident, but the lack of warmth and personalized care impacts reputation. Overall, it earns a high score for technical competence but scores lower on patient-centered aspects.Reputation Score: 78