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The clinic's reputation is mixed, with many patients praising the professionalism, friendly staff, and effective treatments, especially when seeing specific practitioners like Dr. Cui and facilitators like Alena. However, it is heavily impacted by numerous negative reviews citing poor bedside manner, billing issues, unprofessional conduct from front desk staff, long wait times, and inconsistent quality of care, often involving unqualified personnel or lack of direct doctor interaction. Safety concerns and billing transparency appear to be persistent issues, leading to significant dissatisfaction for some patients. Overall, the experience ranges from highly positive to extremely negative, reflecting inconsistency and room for improvement.